Kettlebell Kings is excited to announce that we now offer Free Returns on all orders in the United States. We know that buying a piece of heavy equipment can be uneasy for some compared to being able to go into a store and pick up a kettlebell, that is why we have worked hard to acquire over 2,000 Five Star Reviews. Some might wonder if it is the right weight for them or if they will like the kettlebell, but we are taking all of those concerns away for you and now offering Free Returns on all orders. A copy of our new returns policy is below! Here is a summary:
- Free Returns on all orders in U.S
- After receiving a kettlebell you can return any unused item within 7 days for any reason for Free and a refund
Kettlebell Shipping - Fast & Free
IT'S FAST! All orders ship the same day if ordered before 5PM CST, Monday - Friday. Weekend orders ship out Monday. All orders are shipped UPS ground unless requested, we ship out of Austin, Texas which means the majority of customers receive their order in 3-5 business days. We can ship to any address in the United States. All kettlebells are guaranteed in pristine condition or replaced. We double and triple box our shipments to ensure protection as well as send email and text updates about shipping status so you can track the order the whole time. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are outside of the United States you can select your country by clicking on the flag button in the top right corner of your screen. Select your country, you will then view our site in your currency and get accurate shipping quotes at checkout. Unfortunately, we are unable to apply our free shipping policy to Alaska and Hawaii. We would love to, it is simply cost prohibitive because of the weight. You can still create a normal checkout on our website and apply shipping cost.
Kettlebells Shipping to Canada - No Duties or Taxes
All shipments to Canada are free. We apply our same shipping policies as above. Shipments are free, fast and ship same day from Austin, Texas. You are not responsible for any duties or taxes for orders in Canada!
Kettlebell Returns Policy - Fast & Free!
You may return new, unused items within 10 days of delivery for a full refund. We will also pay the return shipping costs on the returns because we are so confident you will love your new kettlebell(s). If you do not like your kettlebell or wish to exchange it for another, we will incur the return shipping for you on your first exchange. If you ordered the wrong size or wish to exchange it, we will incur the return shipping, free to you on one exchange!
If you return the bell and do not want another you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Any claims of defect or products that do not meet your standards must be made within 30 days of purchase. We will work closely with you to assess the product and help you get the product you need within the 30 day window. Just email images of the damage to firstname.lastname@example.org and we will take care of you.
Unclaimed Returned Packages
We ship exclusively with UPS. If UPS does not leave a package at your location, they will attempt two more times for a total of three attempts. Each time they will leave a stickie note about the attempted delivery. After three deliveries, packages go to the closest UPS facility for up to 7 days. If not claimed after 7 days, UPS returns packages to us. If this happens and you still want your package, you will be responsible for the cost of shipping it back. If you decide you would rather have a refund, we will deduct our shipping cost from the refund. We will show you an invoice with our shipping cost. Bottom line, we definitely do not want to do this! So, if you see UPS notes on your door claim your package!
We do our absolute best to make sure you receive your kettlebell in perfect condition, by double boxing, wrapping and encasing kettlebells in styrofoam. Rest assured you will receive your kettlebell in perfect condition, if you do not we will replace it.
Damages to orders must be reported within 7 days of receiving. If you received the product damaged or defective we will replace it at no cost to you, we require images to verify.
We can ship anywhere in the world. Just click on the flag in the top right corner of the website and select your country and proceed through!